Privacy Policy

Last Updated: May 31, 2025

1. Introduction

Welcome to Visa Service ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website visaservice.pl, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. GDPR Compliance Statement

We comply with the General Data Protection Regulation (GDPR) as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We adhere to the GDPR requirements regarding the collection, use, and retention of personal information.

3. Information We Collect

3.1 Personal Data

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate:

  • Full name
  • Email address
  • Phone number
  • Information related to visa applications and travel plans

Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

3.2 Non-Personal Data

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include:

  • Browser name
  • Type of computer or device
  • Technical information about users' means of connection to our Site, such as the operating system and the Internet service providers utilized
  • Other similar information

4. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To provide and improve our services
  • To personalize user experience
  • To process visa consultation requests
  • To send periodic emails regarding your inquiries or other services
  • To respond to your questions and concerns
  • To improve our website and services

5. Legal Basis for Processing

Under the GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:

  • Consent: We may process your data based on your consent, which you can withdraw at any time.
  • Contractual Necessity: We may process your data to fulfill our contractual obligations to you.
  • Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services and communicating with you.
  • Legal Obligation: We may process your data to comply with legal obligations.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@visaservice.pl

9. Cookies

Our Site may use "cookies" to enhance user experience. A user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

10. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

11. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

12. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this Site.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@visaservice.pl

Address: Wroclaw, Poland